How do I book collections online?
To use our online booking service, you will need to
register. This will take less than 2 minutes of your time and once you have registered, you are able to
book your collection immediately.
Can I cancel or re-schedule my collection once booked online?
Once signed in click on
My Account and then on
Manage your collections where you can amend your active collections.
Will I receive email updates?
Only when you
book or
change your collection online.
Will I receive spam and junk email?
No - we hate that stuff.
Once registered, can I cancel my account?
Sure, just email us on info @ ironeasy.co.uk and include "Account Cancellation" in the subject line and we will take care of the rest.
How do I change my personal info?
Once signed in click on
My Account where you can change your personal info.
How do I report an error?
Email us on info @ ironeasy.co.uk and include "Error Report" in the subject line. Thanks in advance!
How does the ironing service work?
Step 1.
Place all your ironing together and place it into a bag. We will provide you with your own personal laundry bag complete with name tag on our second visit.
Step 2.
Call us or
book online.
We provide a weekly, fortnightly, and a monthly service. You just need to decide what time you want us to pick up your ironing. Our service operates between 8.00am and 8.00pm, 7 days a week.
Step 3.
Our friendly driver will arrive at your home or place of work at the time you requested. He/she will weigh your ironing and leave you with a receipt outlining the cost and weight of your ironing.
Step 4.
Our professional ironers will sort and work through your ironing. We pride ourselves in making sure your ironing is carried out in a clean, smoke-free environment. Your ironing will be hung or folded as requested.
Step 5.
We pride ourself on our high standards. We check all ironing before returning it to our customer. If we are not satisfied with the quality, we will redo the ironing until our high standards have been reached. Our objective is to deliver ironing that is perfect.
Step 6.
We carefully cover your ironing using polythene covers and hang them securely in the back of our vans. Our driver will then return your ironing to you at a pre-arranged time within 48 hours from initial pickup.
Step 7.
We arrive at your door with your freshly ironed items. Payment is then due, we accept cash.
Is there a minimum charge for my Ironing?
Yes, the minimum collection per order is 3kg's.
Orders that total below 3kg's will be charged at the minimum collection weight as outlined above.
Is there a collection and delivery charge for my Ironing?
We offer free collection and delivery within a 5 mile radius of Thatcham as outlined on the
coverage page.
All orders that fall outside of the 5 mile radius, marked on the map in green, will be subject to a small delivery and collection charge of £4 i.e. £2 collection and £2 delivery.
All enquiries are welcome so please contact us if you have doubts as to whether we collect in your area.
Do you offer a laundry service?
We do offer a laundry service.
Should clothes be sent to us for ironing unwashed these items will be returned in the same condition as received.
The minimum charge will apply for items returned un-ironed including delivery charge where applicable.
How does the dry cleaning service work?
Step 1.
Call us or
book online.
We provide a weekly, fortnightly, and a monthly service. You just need to decide what time you want us to pick up your dry cleaning. Our service operates between 8.00am and 8.00pm, 7 days a week.
Step 2.
Our friendly driver will arrive at your home or place of work at the time you requested. He/she will check your dry cleaning and leave you with a receipt outlining the cost of your dry cleaning.
Step 3.
We will take your dry cleaning away to be professionally dry cleaned.
Step 4.
We carefully cover your dry cleaning using polythene covers and hang them securely in the back of our vans. Our driver will then return your dry cleaning to you at a pre-arranged time within 48hrs * from initial pickup.
Step 5.
We arrive at your door with your freshly dry cleaned items. Payment is then due, we accept cash.
* Please note that we do use a third party dry cleaning service and will try and stick to the 48hr turn around, but are unable to guarantee this.
What happens if I am not happy with the quality of my Dry Cleaning?
Inform us as soon as possible and we will take it up with our supplier.
We pride ourselves on the quality and professionalism of our service and expect the same from our suppliers.
Is there a minimum charge for my Dry Cleaning?
Yes, the minimum order is £20.
Orders that total below £20 will be charged at the minimum order as outlined above.
Is there a collection and delivery charge for my Dry Cleaning?
Yes there is, but we think the time and effort you save is worth the charge. Say goodbye to the hassle of having to fight the traffic, find parking and then having to pay for the parking.
All orders that fall inside the 5 mile radius, marked on the map in red, will be subject to a small delivery and collection charge of £4 i.e. £2 collection and £2 delivery.
All orders that fall outside the 5 mile radius, marked on the map in green, will be subject to a small delivery and collection charge of £7 i.e. £3.50 collection and £3.50 delivery.
All enquiries are welcome so please contact us if you have doubts as to whether we collect in your area.